Burnover

Terms of Service

Last Updated: April 17, 2026

These Terms of Service ("Terms") form a binding agreement between you ("you," "your," or "User") and Burnover LLC ("Burnover," "we," "us," or "our") and govern your access to and use of the Burnover mobile application, our website at https://burnover.app, and any related products, features, and services we make available (collectively, the "Services").

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, INCLUDING IMPORTANT LIMITATIONS OF LIABILITY AND A DISCLAIMER THAT THE SERVICES ARE NOT A SUBSTITUTE FOR OFFICIAL EMERGENCY COMMUNICATIONS OR DISPATCH SYSTEMS.

By creating an account, downloading, installing, or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

1. The Services

Burnover provides a situational-awareness platform for fire, rescue, and other emergency-response agencies ("Departments"). The Services may include, among other things: account and profile management, Department management, incident creation and tracking, responder check-in and location sharing, mapping, mutual-aid coordination features, push notifications, and related tools.

1.1 Not a Substitute for Official Emergency Communications

THE SERVICES ARE AN ADVISORY, SITUATIONAL-AWARENESS TOOL ONLY. They are provided on a best-effort basis and are not designed to, and must not, replace:

• 911 or other emergency call-taking or dispatch systems;
• public-safety radio systems, CAD systems, or other primary emergency communications channels;
• your Department's standard operating procedures, policies, and protocols.

The Services may be unavailable, delayed, incomplete, or inaccurate for many reasons, including network or cellular coverage issues, device limitations, third-party service outages, GPS inaccuracy, software bugs, and scheduled or unscheduled maintenance. You must not rely on the Services for life-safety decisions or as a primary means of emergency communication. You and your Department are solely responsible for maintaining proper primary communications, dispatch procedures, and standard operating procedures, and for verifying any information presented in the Services through those primary channels.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms to use the Services. The Services are not directed to and may not be used by anyone under 18. By using the Services, you represent and warrant that you meet these requirements and that your use of the Services does not violate any applicable law or the rules of any agency, employer, or Department to which you belong.

3. Accounts

3.1 Account Creation

You must provide accurate, current, and complete information when creating an account and keep that information up to date. We may refuse registration or suspend or terminate accounts at our discretion, including for suspected inaccuracy, misuse, or violation of these Terms.

3.2 Account Security

You are responsible for safeguarding your credentials and for all activity that occurs under your account. You agree to notify us promptly at support@burnover.app of any suspected unauthorized use of your account or any security incident. We are not liable for any loss or damage arising from your failure to maintain account security.

3.3 Departments and Administrators

The Services include features that allow Departments and their administrators to manage membership, roles, and settings. If you join or are added to a Department, you acknowledge that your Department's administrators may view, modify, or remove your Department-related profile data, operational data, and permissions, and may add, invite, remove, or suspend members. Department-owned data (such as incident records, Department locations, and audit logs) belongs to the Department and may be retained by the Department after you leave or your account is closed.

4. User Conduct

You agree not to use the Services to:

• violate any applicable law, regulation, or the rights of others;
• upload, transmit, or share content that is unlawful, harassing, defamatory, obscene, hateful, or otherwise objectionable;
• attempt to gain unauthorized access to the Services, other users' accounts, or any systems or networks connected to the Services;
• interfere with, disrupt, or overload the Services or the infrastructure used to operate them;
• reverse-engineer, decompile, disassemble, or otherwise attempt to derive source code from the Services, except where expressly permitted by law;
• use scraping, bots, or other automated means to access the Services;
• misrepresent your identity, affiliation, or authority;
• use the Services in a manner inconsistent with your Department's or employer's policies, standard operating procedures, or any applicable collective-bargaining agreement.

5. Information Sharing Within the Services

The Services are designed to share operational information among emergency responders. You acknowledge and agree that information about you—including your name, contact information, profile photo (if provided), role, response status, and real-time or historical location (when tracking is on)—may be visible to:

• members and administrators of any Department to which you belong; and
• any department, agency, or responders invited to respond to an incident you are participating in (for example, mutual-aid partners).

The scope of inter-department sharing may be adjusted by Burnover from time to time. Please review the Privacy Policy and the most current in-app settings for details.

6. Location Data

The Services rely on GPS and other location technologies to function. By enabling location permissions or tracking inside the app, you authorize Burnover to collect, process, transmit, and share location data as described in the Privacy Policy. You may turn location off at any time, but doing so will significantly limit the functionality of the Services.

7. Third-Party Services and Dependencies

The Services rely on third-party platforms, services, and infrastructure—including but not limited to cellular and internet networks, GPS, Apple and Google operating systems and app stores, Apple Push Notification service, Firebase Cloud Messaging, Mapbox, Supabase, Google Cloud Platform, PostHog, Resend, and payment processors (collectively, "Third-Party Services"). We do not control Third-Party Services and cannot guarantee their availability, accuracy, timeliness, security, or performance. Your use of Third-Party Services may be subject to the third party's own terms and privacy policies. We are not responsible for any act or omission of any Third-Party Service or for any loss or damage resulting from its use, unavailability, or malfunction.

8. Fees, Billing, and Refunds

Some features of the Services may require payment. If you subscribe to or purchase a paid feature:

• you authorize us and our payment processor to charge the payment method you provide;
• you are responsible for all applicable taxes and fees;
• fees are due when charged and, unless otherwise stated, are non-refundable except as required by law or as expressly stated at the time of purchase;
• we may change prices and billing terms upon notice. If you do not agree, your only remedy is to stop using the affected paid features.

9. Changes to the Services

We may modify, update, add to, discontinue, or remove any part of the Services at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Services.

10. Suspension and Termination

We may suspend, restrict, or terminate your access to the Services at any time, with or without notice, for any reason, including suspected violation of these Terms, misuse of the Services, risk to the Services or other users, or as required by law.

You may stop using the Services at any time and may request account closure by contacting support@burnover.app. Certain provisions of these Terms, including Sections 1.1, 5, 7, 8, 11, 12, 13, 14, 15, and 16, will survive termination.

11. Intellectual Property

We and our licensors own all right, title, and interest in and to the Services, including all software, text, images, graphics, designs, logos, trademarks, and content (other than content you submit or that is owned by your Department). Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for their intended purpose. All rights not expressly granted are reserved. You may not remove, obscure, or alter any proprietary notices on the Services.

11.1 Your Content

You retain ownership of the content you submit through the Services (for example, profile information, notes, incident data, and uploads). You grant Burnover a worldwide, royalty-free, non-exclusive license to host, store, transmit, reproduce, modify (for formatting, storage, and display), and display such content solely as necessary to operate, provide, secure, and improve the Services. You represent and warrant that you have the rights necessary to submit your content and that your content does not violate any law or third-party right.

11.2 Feedback

If you send us suggestions, ideas, or other feedback, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use that feedback for any purpose, without obligation to you.

12. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BURNOVER AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT (a) THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (b) ANY LOCATION, MAPPING, NOTIFICATION, INCIDENT, OR OTHER DATA PRESENTED WILL BE ACCURATE, COMPLETE, OR TIMELY; (c) ANY MESSAGES, ALERTS, OR NOTIFICATIONS WILL BE DELIVERED OR DELIVERED IN A TIMELY MANNER; OR (d) THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

THE SERVICES ARE NOT RATED OR CONDITIONED FOR LIFE-SAFETY USE AND MUST NOT BE USED AS A PRIMARY MEANS OF EMERGENCY COMMUNICATION OR DISPATCH. YOU ASSUME FULL RESPONSIBILITY FOR DECISIONS MADE BASED ON INFORMATION FROM THE SERVICES.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

(a) IN NO EVENT WILL BURNOVER, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, BUSINESS, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) OUR AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS—WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY—IS LIMITED TO A REFUND OF THE AMOUNTS, IF ANY, THAT YOU ACTUALLY PAID TO BURNOVER FOR THE SERVICES GIVING RISE TO THE CLAIM. IF YOU HAVE NOT PAID ANY AMOUNTS TO BURNOVER, OUR LIABILITY IS LIMITED TO ONE HUNDRED U.S. DOLLARS (US $100.00) IN THE AGGREGATE.

(c) THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

(d) THE PARTIES ACKNOWLEDGE THAT THE FEES CHARGED (IF ANY) REFLECT THE ALLOCATION OF RISK SET FORTH IN THESE TERMS AND THAT THE LIMITATIONS IN THIS SECTION ARE AN ESSENTIAL BASIS OF THE BARGAIN.

14. Indemnification

You agree to defend, indemnify, and hold harmless Burnover and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use or misuse of the Services; (b) your breach of these Terms; (c) your violation of any law or third-party right; or (d) any content you submit through the Services.

15. Governing Law; Dispute Resolution

These Terms and any dispute arising out of or related to them or the Services are governed by the laws of the State in which Burnover LLC is organized, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15.1 Informal Resolution

Before filing a formal claim, you agree to try to resolve the dispute informally by contacting us at support@burnover.app. We will likewise attempt to contact you through the email address associated with your account. If we cannot resolve the dispute within thirty (30) days, either party may proceed as set out below.

15.2 Venue

Subject to any separate written agreement, the state and federal courts located in the jurisdiction where Burnover LLC is organized will have exclusive jurisdiction over any dispute arising out of or related to these Terms, and you consent to personal jurisdiction and venue in those courts.

15.3 Time to Bring a Claim

Any claim arising out of or related to these Terms or the Services must be filed within one (1) year after the claim arose; otherwise, the claim is permanently barred, to the fullest extent permitted by law.

16. Miscellaneous

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Burnover regarding the Services and supersede all prior or contemporaneous agreements on that subject.
• Changes to these Terms. We may update these Terms from time to time. If we make material changes, we will provide notice through the Services or by other reasonable means. Your continued use of the Services after the effective date of an updated version constitutes your acceptance of the update. If you do not agree, you must stop using the Services.
• Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be reformed to the minimum extent necessary to make it enforceable and reflect the parties' intent.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, reorganization, or sale of assets.
• Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, network or utility failures, acts of civil or military authorities, labor disputes, or disruptions in Third-Party Services.
• Electronic communications. You consent to receive communications from us electronically, including by email and through the Services. Electronic communications satisfy any legal requirement that a communication be in writing.
• Notices. Notices to you may be provided by email or through the Services. Notices to us should be sent to support@burnover.app.
• Relationship. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Burnover.

17. Contact Us

Burnover LLC Email: support@burnover.app General inquiries: info@burnover.app